AV Customer Service Associate (Concierge) [Cincinnati]

Mills James’ Cincinnati operations have an exciting opportunity for an Audiovisual Customer Service Associate on-site at a client’s corporate facility based in Cincinnati. The primary role is providing customer service for all AV service lines utilized by the clients on-site.

REQUIREMENTS

  • Work closely with corporate clients to provide a high level of customer service and expertise in a professional manner through support and coordination for meetings and events

  • Proven excellent client service skills, effective communication, and organizational skills, both oral and written

  • Basic knowledge of audio, video, and networking technology for event/installed systems is preferred; Understanding signal flow and IT network administration experience is a plus

  • Maintain a professional appearance and attitude in an extraordinary corporate client environment

  • Must be proficient in Microsoft Office

  • Must be available to work early mornings and evenings

DUTIES AND RESPONSIBILITIES

You will provide support for all audiovisual systems including all research-based equipment and any programs/software/services used by clients for AV services and communications. On-site concierge AV services with an enthusiasm for client services is a top priority.

  • Interact with internal team and client to maximize the effectiveness of our services and exceed our customer’s expectations … always with a smile

  • Collaborate with internal and external clients to support planning and flawless execution for client events

  • Operate and manage integrated AV systems, networked technology solutions, and related devices

  • Support client requests and assist with client meetings/shows

  • Proactively monitor client events and respond to client needs as they arise

  • Perform daily testing to ensure all spaces and systems are functional

Mills James offers a comprehensive benefit package for this full-time opportunity, including health, dental and vision care, 401(k) and Roth 401(k) and our unique Employee Stock Ownership Plan (ESOP).

Mills James, Inc. is proud to be an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity, gender expression, sexual orientation or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired are required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.