We deliver hospitality AV you’ll be proud to brand as your own.
Our mission is to transform how hospitality clients view their AV partner. That’s why discriminating hotel properties, conference centers, and Fortune 500 corporations around the country trust their audiovisual and on-site production to us. We deliver audiovisual services worthy of their own service standards.
We bring a unique combination of sales expertise, service skills, technical acumen, and creative scalability to the cause, along with financial packages that deliver exceptional value.
Our experience in managing on-site audiovisual services for high-profile venues has taught us to hire people uniquely capable of delivering concierge-level audiovisual services. Our technicians instill extraordinary confidence in our hotel clients and their customers.
Mills James also brings many other event and video production services to the table. We don’t only manage AV contracts; we also produce corporate events for some of the nation’s top companies. You’ll have these capabilities on your team.
CONVENTION CENTERS
We pride ourselves on delivering best-in-class AV experiences that help elevate our convention centers’ reputations for service and innovation. And, as the event production company for some of the country’s biggest brands, we know how to meet the highest demands of your venue’s clients.
HOTEL PROPERTIES AND CONFERENCE CENTERS
Since 1995, we’ve delivered on-site AV for boutique conference centers and high-end hotels. Today, our Hospitality Audiovisual Services Department operates in tandem with our event group to produce meetings of all sizes renowned for their technical innovation and unparalleled audience engagement.
Our Difference
CONCIERGE-LEVEL SERVICE
PROFESSIONALISM
AV people dressed like concert road crews give the profession a bad name. Our AV technicians will treat audiovisual work like the professional discipline it is. You’ll recognize us wearing dress pants, dress shoes, button-down shirts, jackets, ties and a name tag.
SUPERIOR LISTENING
We provide exceptional service by listening to each guest’s needs, understanding what’s most important to them, and developing trust by proving we were great listeners.
NO WAITING ON US
Audiovisual equipment will be set-up in advance of every meeting. Guests won’t need to wait on us; we wait on them, before, during and after every meeting.
BETTER COMMUNICATION
Mills James audiovisual technicians will skip the tech-speak and effectively communicate with guests in everyday language about their audiovisual needs. We understand what they mean when they say “spider phone” or “boomerang phone.” What we hear is “conference phone.”
DIRECT CONTACT WITH US
At every special event or corporate meeting we service, our AV technicians will provide guests with a business card with a cell phone number so they can contact us directly, immediately. AV service isn’t a 9 to 5 business.
OBSESSIVE ATTENTION TO DETAIL
Our equipment is clean and attractive. Our cords are securely taped down. We make sure everything is skirted and neatly dressed.
APPROPRIATE AUDIOVISUAL RECOMMENDATIONS
It’s not just about our gear. If guests provide their own AV gear and something goes wrong, our technicians will try to solve their problems. We’ll assess the situation and give them our recommendation. Sometimes it’s as simple as changing their batteries or replacing a bad cable.
NO SURPRISES
We let guests know upfront of any AV price changes. They’ll know exactly what they’re being charged.
CONFIDENTIALITY
We respect the value of confidentiality and don’t share information with anyone else.
Let’s Start A Conversation
How can we help? Whether you need quick consulting, individual services, or full show production, our team is ready to answer your call.