On-site hotel and convention center AV isn’t a commodity — it’s an opportunity to pamper your clients and provide a service experience that elevates your brand. That’s why Mills James takes a more sophisticated approach to on-site AV services than other providers, and why the hotel and convention venues we serve are proud to put their logo on our technicians’ name badges.
OUR AV TEAMS BELIEVE EVEN HOW YOU TAPE THE FLOOR MATTERS
WHITE-GLOVE CONCIERGE-QUALITY AV SERVICE . . .
Concierge-quality AV service isn’t a product — it’s a state of mind. The white glove is a mark of special care and attention, and our technicians are extensively trained in customer service. They listen carefully to each guest’s needs, understand what is most important to them, and develop trust by meeting and exceeding their expectations.
DRESSED FOR THE PART . . .
Our on-site AV technicians treat audiovisual work like the professional discipline it is. You’ll recognize us wearing dress pants, dress shoes, a button-down shirt, jacket, tie and a branded nametag.
PROMPT, PUNCTUAL, PROFESSIONAL . . .
Guests’ audiovisual equipment is always set up well in advance. Clients won’t need to wait on us; we wait on them before, during and after every meeting. Our AV technicians provide guests with a business card with their cellphone number so they can contact us directly, immediately, 24/7.
OBSESSIVE ATTENTION TO DETAIL . . .
Your guests want — and are paying for — current, top-quality equipment that looks sharp and is well-maintained. All our equipment is clean, attractive and in top working order; our cords are always securely taped down; we make sure everything is skirted and neatly dressed for a crisp, professional appearance. We keep a fresh inventory of equipment onsite for day-to-day needs and can supplement with additional gear from our 23,000-square-foot AV warehouse.
TECHNICIANS WHO ARE OWNERS . . .
Mills James is an employee-owned company, and every audiovisual technician has a direct stake in the success of the firm. That means guests are dealing with technicians who aren’t just ‘gig workers’ — they’re invested in their careers, have passion for what they’re doing and take extraordinary care in servicing guests. We even have a Chief Hospitality Officer at our company’s highest management level to assure hotel and convention AV gets the attention it deserves.
Decades of experience managing on-site audiovisual services for Fortune 500 corporations, conference centers and hotels has taught us how to hire people who combine four qualities rarely found together in hospitality AV: passion for the details, expert knowledge, proactive mindsets and client-centered personalities. We then back those people with the right equipment and the best service protocols in the business. Plus all the video, event and creative services you’ll ever need when it’s time to elevate your meeting or event to the next level.